Refund, Cancellation & Rescheduling Policy

Overview & Your Rights

• We aim to provide high-quality beauty, skincare, and aesthetic services, but due to the nature of treatments, individual results vary and cannot be guaranteed.

• This policy sets out your rights to cancellations, refunds, exchanges, or credits when booking or purchasing our services, courses, or products.

• Nothing in this policy affects your statutory rights under UK consumer law (for example, for faulty or misdescribed goods / services).

Booking, Deposits & Prepayments

• To secure an appointment or treatment slot, you may be required to pay a deposit (or part prepayment) as disclosed at the time of booking.

• The deposit will be deducted from the final cost of your treatment on the day it is performed.

• Where you pay fully in advance for a treatment, package, or course, that will count as prepayment under this policy.

• The deposit or prepayment is non-transferable to another person, unless otherwise agreed in writing.

Cancellation & Rescheduling

• We request a minimum of 48 hours’ notice for cancellations or rescheduling (or longer for certain lengthy or specialist treatments, as advised at booking).

• If you cancel or reschedule at least 48 hours before your appointment, your deposit or prepayment (if any) will either be refunded (if eligible) or transferred/credited toward another appointment.

• If cancellation or rescheduling is made within 48 hours of the appointment, or you fail to attend (no-show), you will forfeit the deposit / prepayment or incur a cancellation fee (as detailed at booking).

• If you arrive late, we may need to shorten or reschedule your treatment; in such cases, the full treatment charge may still apply.

Refunds, Credits & Unused Sessions

Cooling-off Period (for online / off-premises purchases)

• If you purchase a treatment, course, or package online or off premises, you have the right to cancel within 14 days from the date of purchase (the “cooling-off period”), provided none of the treatments in that purchase have been redeemed / started.

• In that case, you may request a full refund to your original payment method within 14 days.

• Once a session has been used, the cooling-off right no longer applies to that portion.

Services / Treatments

• Once a treatment has been performed, we do not offer refunds for that portion of the service.

• For packages or courses, if you have started using sessions, refunds for unused sessions may be considered, but only after deducting the standard list price of the sessions you have used, any consultation fees, and any cancellation / administration fees.

• Discounted courses / promotional packages may lose discount rates if partially refunded—i.e., unused sessions may revert to full individual session pricing.

• Any refunds or credits are at our discretion and will be assessed on a case-by-case basis.

Medical / Unsuitability Grounds

• If, after consultation or testing, we determine you are medically unsuitable for the treatment, we may cancel your booking and offer a refund or credit (you will not incur further charges).

• If a treatment causes an adverse reaction that we reasonably consider to have been due to clinic error, we may offer a remedy, such as a corrective treatment, credit, or refund (at our discretion).

5. Products & Retail Items

• For hygiene and safety reasons, skincare or beauty products once opened or used cannot be refunded or exchanged, unless faulty.

• Unopened, sealed products may be returned within 14 or 28 days (depending on product category) and, upon inspection, we may offer a refund or credit (minus any related postage or restocking costs).

• Gift vouchers are non-refundable, non-transferable, and cannot be exchanged for cash unless required under applicable consumer law.

6. Expiry, Transfer & Forfeiture

• Packages or courses have a validity period (for example, 12 months from purchase); any unused sessions after expiry will be forfeited.

• We do not permit the transfer of prepaid sessions to another person, unless expressly agreed in writing.

• If an appointment is cancelled by the clinic for reasons beyond your control (e.g. practitioner unavailable, supply issues), we will refund your deposit or reschedule at your convenience.

7. Refund Processing

• All approved refunds will be made via the original payment method (or as otherwise agreed) within 14–30 business days of our approval.

• Where refunds are made by bank transfer, you must provide correct bank details (account name, sort code, account number) before processing.

• Any bank or transaction fees incurred by the refund will be borne by Shades of Beauty (unless otherwise agreed).

8. Dispute & Review

• If you are dissatisfied with any decision regarding refunds or credits, please contact us in writing (via email or letter). We will review your case fairly and aim to respond within 14 days.

• If a satisfactory resolution is not reached, you may refer to independent dispute resolution or small claims (depending on the value).

9. Changes to Policy

• Shades of Beauty reserves the right to amend, update, or vary this policy at any time. The current version will always be posted on our website.

• Changes will apply to bookings made after the change; bookings already confirmed before the change will be governed by the earlier version, unless otherwise agreed.